Refund Policy

Thank you for shopping at Euro Pallet Clearance. We want to ensure you have a transparent and reliable experience. Please read our policy below regarding returns, damages, and refunds.

1. Return Window & Conditions

Customers have 30 days from the date of delivery to request a return.

- Returnable Items: We accept returns on items that arrive damaged, defective, missing parts, or if you received the incorrect quantity or product.
- No Longer Needed: If you change your mind, you may return an item within 30 days, provided it is unopened, unused, and in its original packaging and condition.
- Exchanges: We do not offer direct exchanges. If you ordered the wrong product, please return the item for a refund and place a separate order for the correct item.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Support: Email us at sales@europalletclearance.com stating the item(s) you wish to return and the specific reason.
2. Provide Evidence: For damaged or defective items, you must include clear pictures or videos of the issue.
3. Approval: We will review your request and respond within 48 hours. Note: Items returned without prior authorization will not be accepted.
4. Shipping & Pickup: Once approved, we will provide a prepaid shipping label. Please attach this label to the pallet/machine. We will arrange for a transport company to pick it up.
5. Packing: Ensure the item is packed with its original packaging and includes all original accessories.

3. Return Shipping Fees & Charges

Who pays for return shipping depends on the reason for the return:

Return Reason	Responsibility	Refund Amount
Our Fault (Defective, damaged, wrong item, incorrect quantity)	Euro Pallet Clearance pays shipping	Full Refund
Buyer’s Reason (Changed mind, ordered wrong item, no unloading tool)	Buyer pays original & return freight	Product Cost Refund Only

4. Detailed Return Situations

- Shipping Delays: Delivery estimates are provided at checkout, but because we use third-party carriers, exact dates cannot be guaranteed. You can cancel your order for a full refund before it ships. If it has already shipped, you must wait for delivery and return it within 30 days (buyer pays return shipping).
- Received Damaged: Once the transit damage is confirmed by our team, you can choose to have the product repaired or replaced at no extra cost. Third-party repairs must be authorized by us in advance.
- Incorrect Quantity or Missing Parts: Inspect your shipment against the packing list immediately. If items or parts are missing, contact us with photos. Verified shortages will be shipped to you at no extra cost.
- Defective Products: If a product does not work properly, contact customer service for technical support. If we determine the item is defective and cannot be repaired, we will offer a free replacement or a full refund.
- Unloading Tools (Crucial Support Note): Heavy machinery or large pallets require proper unloading tools (e.g., a forklift or skid steer loader). Our liftgate services only support loads under 2,500 lbs. If you must return an order because you lack the means to unload it, you are responsible for both the outward and return shipping fees.

5. Non-Returnable Items & Exclusions

We cannot accept returns or offer refunds for product damage resulting from:

- Negligence, misuse, or abuse.
- Unauthorized modifications or alterations to the product.
- Natural disasters or environmental conditions for which the product was not designed.
- Failure to follow the provided user manual or operating guidelines.
- Normal wear and tear on consumable parts (such as blades, chisels, etc.).
- Theft or loss of the product after delivery.

6. Refund Processing Time

Once your return is received and inspected at our warehouse, we will process your refund back to your original payment method within 1–2 business days. Please note that your bank or credit card issuer may take additional time to post the credit to your account.

Contact Us

For all return requests and policy inquiries, please contact:

- Website: https://europalletclearance.com/
- Email: sales@europalletclearance.com
- Warehouse: Nieuw-Zeelandweg 15 U, 1045 AL Amsterdam, North Holland