Shipping Policy

Welcome to Euro Pallet Clearance. Shipping wholesale liquidation merchandise requires professional expertise, as it differs significantly from shipping standard goods. We utilize a variety of packaging methods—including cases, bins, gaylords, and shrink-wrapped pallets—to ensure your items arrive safely.

1. Shipping Cost & Delivery Options

- Shipping Fee: We provide Domestic (Netherlands) shipping at a cost of €55 and International shipping at a cost of €125 for all orders placed on our website.
- No Hidden Fees: No extra charges will be incurred for offloading oversized items if a forklift or equivalent machinery is not available at your location.
- Complimentary Liftgate Service: If you do not have an unloading tool (like a forklift), liftgate service is available at no additional cost. Simply add a note saying “Liftgate for delivery” option on the checkout page when placing your order.
- Product Specifications: Each product page displays detailed information regarding package size, weight, and specific offloading requirements.

2. Order Processing & Handling Time

Order processing time represents the period between when you place your order and when we hand the shipment over to our delivery service.

- Processing Timeline: Processing begins on the day you place your order and typically takes 1 to 3 business days.
- Fulfillment Window: We strive to dispatch orders within 48 hours of cleared payment, offering same-day shipping whenever possible.
- Warehouse Schedule: Our warehouse operates Monday through Saturday during standard business hours. We do not process orders on major holidays. In the event of a holiday, we take active steps to ensure any potential transit delays are kept to an absolute minimum.

3. Shipping Carriers & Estimated Transit Times

We partner with a wide network of reliable carriers to guarantee smooth logistics. Orders are typically shipped via trusted couriers such as FedEx, USPS, and DPD, depending on the size, weight, and destination of the merchandise.

Region	Estimated Transit Time
Domestic Shipments (Within the Netherlands)	2 to 5 business days
European Shipments (Throughout Europe)	3 to 7 business days

4. Important Delivery Conditions (Things to Know)

- Damaged Freight Claims: If your shipment arrives with visible damage, you must sign for it as “damaged” with the carrier upon receipt. Please clearly indicate the damage to the freight company driver and contact our customer service team immediately to report the issue.
- Quotes and Cost Management: We provide clear guidance on our transit options to help you streamline your logistical costs. You can request real-time shipping assessments online or by contacting us directly with your order details.

5. Backordered Items

While we actively work to prevent backorders, they can occasionally occur due to the nature of liquidation merchandise.

- Stock Inbound: Backordered items will be dispatched automatically as soon as our warehouse receives a new allocation shipment.
- Discontinued Goods: If a backordered item becomes completely unavailable or is discontinued, it will be canceled from your order, and a full refund will be issued to your account.
- Alternative Options: In these instances, our sales team may reach out to offer a comparable item or an upgraded product version if one is available.

Contact & Website Information

If you have any questions regarding your delivery, tracking numbers, or liftgate requests, contact us at:

Website: europalletclearance.com
Email: sales@europalletclearance.com
Warehouse: Nieuw-Zeelandweg 15 U, 1045 AL Amsterdam, North Holland