Important Note on Received Damages: This policy does not cover pallets that are found to be damaged after delivery. If your pallet arrives damaged or is found defective after receipt, please refer directly to our Warranty and Refund Policy page for instructions on how to file a claim.
1. Returning Your Pallet(s)
How we handle your return depends entirely on whether your order has left our facility:
- Before Shipping: If your item has not shipped yet, you can cancel your order for a full refund. Please email us immediately at sales@europalletclearance.com to request a cancellation.
- After Shipping: If your item has already shipped, you must await the delivery of the pallet and then initiate a return to our warehouse.
2. The Return Process
To ensure your return is accepted and processed smoothly, you must follow these specific steps:
- Get Prior Approval: You must send an email to sales@europalletclearance.com before attempting to send any pallet(s) back. Returns without prior authorization will not be accepted.
- Attach the Shipping Label: Once our team approves your return, we will issue you an official shipping label. Print this label and securely attach it to your pallet(s).
- Carrier Pickup: We will coordinate directly with our freight carrier, to schedule a pickup of the pallet(s) directly from your designated delivery address.
3. Exchanging Your Pallet(s)
If you ordered the wrong item or changed your mind and wish to swap your pallet for a different one, the following rules apply:
- Before Shipping: If your order hasn’t left our facility, we can easily fix it. Contact our sales team immediately at sales@europalletclearance.com, and we will gladly modify your order details before it goes out.
- After Shipping: If the item has already shipped, you must wait for the shipment to arrive and then have it returned to our warehouse.
Contact Information
For all questions, cancellations, or to start a return/exchange request, please contact us at:
- Website: europalletclearance.com
- Email: sales@europalletclearance.com
- Warehouse: Nieuw-Zeelandweg 15 U, 1045 AL Amsterdam, North Holland
